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crm analytics ai telephony bpo📋 Description
- Own end-to-end strategy, performance, and evolution of the Marketplace contact center.
- Partner with BPOs, tech stack, and performance frameworks to scale revenue.
- Set vision, define success metrics, and hold partners accountable.
- Empower internal leaders and BPO teams to execute.
- Leverage data-driven, AI, and automation focus for voice engagement.
- Own contact center performance as the primary executive owner.
🎯 Requirements
- Senior leadership experience owning revenue-generating B2C contact center.
- Deep experience scaling BPO-operated contact centers.
- Data-driven performance via analytics and operating rhythms.
- AI/automation mindset for voice engagement.
- Authorized to work in the United States (full-time).
- Experience selecting and optimizing contact center technologies (CRM/telephony).
🎁 Benefits
- Generous health coverage for you and family; disability and life insurance.
- 401(k) match after 60 days; 100% vest after 1 year.
- Employer contribution to HSA and HRA.
- Flexible vacation: take what you need.
- Volunteer Time Off: 8 hours/year.
- Rest, Relax, Recharge time for mental health.
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