Call Center Agent

📋 Description

• Handle inbound and outbound customer interactions across channels.
• Provide prompt, professional responses and resolve issues.
• Log interactions and transactions accurately in the system.
• Escalate complex issues to supervisors when needed.
• Follow company policies and scripts to ensure quality.
• Meet or exceed KPIs like call handling time and satisfaction.

🎯 Requirements

• High school diploma or bachelor’s degree.
• 6 months to 1 year in customer service or call center.
• Strong Arabic and English communication.
• Ability to stay calm and professional under pressure.
• Proficiency with CRM systems, MS Office, and ticketing tools.
• Multitasking, time management, and organizational skills.

🎁 Benefits

• Inclusive, diverse culture supporting remote, in-office, and hybrid setups.
• Autonomy, mentoring, and challenging goals.
• Regular training and annual learning stipend.
• Join a team of 30+ nationalities across 7 countries.
• Opportunities to take on responsibility and grow with the company.