Worked with Customer Success and Engineering to investigate and resolve CAD service issues impacting active agencies
Monitored system performance and identified opportunities to improve reliability and service quality
Collaborated with internal teams to validate fixes, enhancements, and releases related to CAD functionality
Documented findings and communicated clearly with both technical and non-technical stakeholders
Reviewed service trends and contributed to initiatives that improve uptime, stability, and user experience

🎯 Requirements

3+ years of CAD experience in public safety
Strong passion for public safety and helping first responders
Proficiency with CAD systems; diagnose issues and system behavior
Clear, effective cross-team communication
Humble, open, curious; eager to learn and improve

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