Customer Success Manager

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.

\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cstrong\u003eJoin our global team of 500+ ‘Byndies’ and contribute to shaping the future of digital asset management!\u003c/strong\u003e As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact.\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cbr /\u003eReady to grow your career by helping the world's leading brands create exceptional content experiences and thrive?\u003cstrong\u003e \u003c/strong\u003eExplore this opportunity and apply now to join our talented team.\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003eBynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cstrong\u003eThe ideal candidate:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eIs highly self-motivated and passionate about learning in a fast-paced scale-up environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePossesses excellent communication skills and has a strong propensity for organization and relationship building\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEnjoys working cross-functionally and collaborating in a team environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eLoves telling a good story using data\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDemonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWhat you will do:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eWork with customers to ensure adoption, retention, expansion, advocacy and overall success\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEstablish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStrive to increase product adoption, retention and overall customer satisfaction\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eContinuously probe to uncover account needs, growth and upsell potential\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDevelop and execute on account / success plans\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eRegularly engage customers on strategic and operational reviews to evaluate needs and strategic direction\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePresent the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAct as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eContinuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWhat you bring:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDemonstrated history of increasing client satisfaction, adoption, retention and advocacy\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAbility to develop strong client relationships, manage expectations, and critically problem-solve\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAbility to present, communicate, and work effectively with other internal teams\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOutstanding probing and listening skills\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eStrong analytical skills and use of data to help drive adoption, find opportunities and risks\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExcellent organizational, prioritization, and time management skills\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience with other DAM technologies a plus\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExperience with Salesforce and Catalyst a plus\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cstrong\u003eOur Commitment:\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eyou have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cstrong\u003eBenefits and Perks:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFun, casual work environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFlexible vacation policy\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e100% Company-paid medical, dental, vision, and life coverage for you and your family\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e401(k) - dollar for dollar match up to 6%\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCommuter benefits \u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eReferral bonus plans\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eFully stocked kitchen\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eRoom to advance in a high-growth tech company\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCompetitive compensation\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003cstrong\u003eOur Commitment:\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eBynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace https://careers.bynder.com/diversity-and-inclusion/ is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.\u003cbr /\u003eJust as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003eAll your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003e#LI-Hybrid #LI-AS1\u003c/p\u003e\u003c p style=\"min-height:1.5em\"\u003e\u003c/p\u003e