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Benefit Center Advocate (Short-term Assignment) - Work from Home!
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Right Pay. Right Company. Right at Home!
We are Looking for Great Talent to Start on January 12th, 2026!
- 100% Remote - Work & Train from Your Home
- $17 per hour
Shifts are eight-hour work days (M-F)
Available Schedules are Listed Below:
- 7:00AM - 3:30PM Central Time
- 8:00AM - 4:30PM Centeral Time
- 8:30AM - 5:00PM Central Time
- 9:30AM - 6:00PM Central Time
- 10:30AM - 07:00PM Central Time
Anticipated assignment length: 2 - 3 months
We are seeking full-time or part-time employees (Advocates) to support our clients by taking calls regarding employee dependent verification.
This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.The Details:
- Serve as the primary point of contact for inbound calls related to the dependent verification audit, responding to employee inquiries with professionalism, energy, and a positive attitude.
- Clearly communicate the audit timeline, deadlines, and documentation requirements to employees to ensure understanding and compliance.
- Review submitted documentation to verify eligibility for dependent coverage elections; approve documentation when it meets sufficiency criteria.
- Accurately document call details, inquiries, and outcomes in the system to maintain thorough records.
- Collaborate with team members to provide creative and resourceful solutions to caller issues and audit-related questions.
- Ensure all processes comply with established policies and procedures, completing transactions timely and accurately.
- Take ownership of the entire interaction process, from initial contact through resolution, maintaining accountability for quality and completeness.
- Follow general supervision and adhere to established procedures and guidelines consistently.
- Maintain regular attendance, punctuality, and adherence to scheduled shifts.
- Perform additional duties as assigned to support team and client success.
What You Need to Make the Cut:
- Service Center Experience is Required
- Experience with Verification Services, COBRA Administration, Leave of Absence, Retiree Services, and Document Fulfillment is a plus
- Strong customer-centric mindset
- Must be comfortable with technology – we are a technology company!
- Competitive, team player who strives for excellence
- Strong interpersonal skills to find success in every opportunity
- Exceptional phone etiquette and communication skills
We Require that You Have:
- Windows Enabled PC/Laptop or MacBook (Chromebooks and Tablets are NOT supported)
- Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
- Ethernet Cable Connection Highly Recommended
- We also highly recommend that applicants possess a 2nd monitor (screen) when performing the role
Training:
- Businessolver will provide a comprehensive training program prior to “going live”
- All training sessions are mandatory and will be completed from the convenience of your home office
**Please note that the completion of a background check is required for this role.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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