Related skills
itil incident management bug tracking root cause analysis defect management📋 Description
- Analyze incoming issues; prioritize by impact and escalate when needed.
- Collaborate with cross-functional teams to determine root causes.
- Serve as conduit between operations, product, engineering, and vendors.
- Develop defect-analysis specs and assist with bug reports.
- Identify workarounds or mitigations where possible.
- Coordinate triage, monitor bug status, and resolve impediments.
🎯 Requirements
- Team player with positive attitude; thrive in fast-paced startup to scale-up.
- Bachelor's degree in business, finance, or related field.
- Proven experience in business analysis or incident management.
- Strong analytical skills; ability to prioritize and decide under pressure.
- Excellent communication and stakeholder interaction skills.
- Proficiency with business analysis tools and techniques.
🎁 Benefits
- Comprehensive health, vision, and dental insurance with employer-paid premiums
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
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