Related skills
crm documentation data management process improvement cross-team collaboration📋 Description
- Activate/deactivate customer dashboard instances as required
- Govern feature access per contracts and internal policies
- Provide internal ops support for platform access and day-to-day tasks
- Coordinate with Product, Finance, Sales, Support Eng, CS, Services
- Maintain documentation of customer instances and feature access
- Identify process improvements and automation opportunities
🎯 Requirements
- 3+ years in customer operations or SaaS support
- Strong understanding of customer engagement platforms
- Excellent problem-solving and detail orientation
- Strong English written and verbal communication
- Proficiency with CRM and customer support tools
- Familiarity with Braze platform is a plus
🎁 Benefits
- Competitive compensation with possible equity
- Retirement plans and Employee Stock Purchase Plan
- Flexible paid time off
- Comprehensive medical, dental, vision, life, and disability
- Fertility benefits and equal paid parental leave
- Professional development with yearly learning stipend
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