Related skills
documentation quality assurance requirements gathering product ownership ms sql📋 Description
- Delivery manager for custom app development; manage timelines and backlogs.
- Lead QA for custom apps, with integration testing and automated regression tests.
- Primary contact for production support; troubleshoot and train users.
- Lead product documentation; create and maintain user guides and knowledge base content.
- Analyze support trends to drive process improvements and prevent issues.
- Partner with leadership on discovery, requirements, build vs buy planning.
🎯 Requirements
- Bachelor’s degree in information systems or related field.
- 4-6 years in business systems analysis with leadership.
- Product ownership or delivery management experience.
- Proficient in MS SQL for querying, maintenance, and troubleshooting.
- Excellent analytical, problem solving, and strategic thinking.
- Excellent written and verbal communication; able to explain tech to non-technical audiences.
- Customer service-oriented with strong stakeholder relationships.
- Flexible with changes in hours during busy season; available after hours/weekends.
🎁 Benefits
- Hybrid work model offering remote and in-office work.
- Investment in training and diverse, engaging client engagements.
- Benefits details available in the Benefits section.
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