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salesforce dashboards reports data loader einstein bot📋 Description
- Own and improve Salesforce Service Cloud (Einstein Bot, omnichannel routing)
- Work closely with Customer Services to translate pain points into technical solutions
- Build clear reports and dashboards for end-users and Exec visibility
- Support BAU work alongside strategic projects
- Identify automation opportunities to scale sustainably
🎯 Requirements
- Extensive Salesforce Service Cloud development and admin experience (Einstein Bot, omnichannel)
- Experience with other Customer Services tools (telephony systems)
- Data enthusiast; comfortable with Data Loader
- Able to explain technical 'why' to non-technical audiences
- Empathetic to end-users; improve day-to-day work
- Ownership, autonomy; thrive in a fast-moving environment
🎁 Benefits
- £1,000 annual development budget
- Bi-weekly wellbeing coaching with Sanctus
- 25 days holiday (+ bank holidays), rising to 32
- 3 months fully paid parental leave for all genders
- A genuinely supportive, talented, and ambitious team
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