Related skills
workforce management real-time monitoring nice verint iex📋 Description
- Actively monitor real-time performance across global ops teams
- Adjust schedules and allocate real-time resources to meet service levels
- Provide immediate solutions to call queues and agent availability
- Generate intraday reports tracking occupancy and service levels
- Assess workforce trends to develop strategic recommendations
- Communicate real-time performance updates to leadership with concise insights
🎯 Requirements
- 4 years in scheduling analytics, contact center ops, or WFM
- Familiar with WFM tools: NICE, Calabrio, Verint, IEX
- Strong analytical skills to interpret real-time data
- Excellent communication with global teams and execs
- High attention to detail and multitasking in fast-paced environment
- Ability to work in a 24/7 environment across regions
- Experience in global/multi-site contact centers is a plus
🎁 Benefits
- Competitive pay and benefits
- Generous time off and parental leave
- Wellness and healthcare benefits
- Retirement savings program
- Offerings vary by location
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