Work with developers to integrate Bridge APIs and resolve issues.
Own complex technical user issues; coordinate with Engineering and Product.
Leverage SQL and API knowledge to analyze data and inform decisions.
Grow Developer Support by improving capacity planning and automation.
Create and refine self-service docs to reduce support tickets.
Collaborate cross-functionally to improve platform reliability based on feedback.

🎯 Requirements

4+ years in a customer-facing product support role focused on troubleshooting.
SQL experience for data analysis and querying; able to interpret datasets.
Experience working with APIs.
Exceptional problem-solving skills, diagnosing and resolving issues.
Proven stakeholder management to influence cross-functional teams.
Experience in project management, optimizing processes and workflows.

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