Review, evaluate, approve, and implement client contracts in Salesforce and LMS with Sales.
Respond to and resolve customer issues on the eCommerce site or LMS; escalate as needed.
Coordinate with internal teams and external LMS providers to address course delivery issues.
Create and update SOPs to reflect policy changes affecting customers.
Suggest process/workflow improvements in Salesforce or LMS to boost efficiency.
Provide training to Sales staff to ensure timely processing of requests.

🎯 Requirements

Bachelor's Degree or equivalent in operations.
At least two years in an operations role.
At least two years of Salesforce experience strongly preferred.
Experience with Microsoft Excel.
Strong written and verbal communication skills.
Strong problem solving and time-management skills.
Ability to work independently with minimal supervision.
Team player with strong attention to detail.

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