Related skills
process improvement project management business analysis servicenow sfdc📋 Description
- Manage end-to-end process-change projects in Global Customer Operations.
- Lead post-sales initiatives across Services, Support, and partners.
- Conduct discovery, interview stakeholders, and analyze processes.
- Define business requirements and plan for successful delivery.
- Roll out new processes via workshops, UAT, and training.
- Analyze BI data and reports to derive insights.
🎯 Requirements
- 5+ years as Project Manager in a global software company.
- Bachelor's degree: B.Sc in Industrial & Management Engineering or similar.
- MBA is a plus.
- Strong understanding of end-to-end business processes.
- Experience leading discovery, solution design, and implementation.
- Hands-on with corporate apps (SFDC, ServiceNow) and BRD writing.
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