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looker sql tableau ai chatgpt📋 Description
- Partner with Technical Support leadership to develop executive-ready performance narratives.
- Build reporting frameworks tracking CSAT, time to resolution, and cost to serve.
- Translate data and trends into clear narratives for strategic decisions.
- Drive cross-functional collaboration across Support, Product, R&D, Sales, and Tech.
- Lead special projects and operational improvements to boost efficiency and customer experience.
- Leverage AI tools (Claude, ChatGPT) and self-service data capabilities to accelerate analysis and automation.
🎯 Requirements
- 8+ years experience in business operations, strategy, or related field.
- Bachelor’s degree from a 4-year university.
- Proven ability to create executive-level presentations and strategic narratives.
- Strong analytical skills with data interpretation and synthesis.
- Comfort using AI tools for analysis, content generation, and automation.
- Experience collaborating cross-functionally and influencing without authority.
🎁 Benefits
- Competitive total rewards with base, bonus, and equity (where eligible).
- Flexible remote-friendly model with optional offices.
- Professional development stipend and health/ parental leave.
- Inclusive, diverse workplace with equal opportunity.
- Accommodations available during recruiting.
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