Related skills
project management jira incident management root cause analysis sla📋 Description
- Own end-to-end management of standard client escalations via Workbench and Jira.
- Define clear success criteria and track SLA adherence across stakeholders.
- Identify risks that delay resolutions and share daily updates to involved parties.
- Execute Root Cause Analyses post-resolution to drive actionable improvements.
- Stabilize high-pressure situations and align teams for swift, complete resolutions.
🎯 Requirements
- 2+ years in project management or incident/escalation management.
- Ability to manage multiple complex workstreams under pressure.
- Solid understanding of Global Payroll, Compliance, Integrations, and Fintech.
- Excellent written and verbal skills; influence cross-functional peers to meet SLAs.
🎁 Benefits
- Stock grant opportunities dependent on role, employment status and location
- Additional perks and benefits based on employment status and country
- Remote work flexibility, including optional WeWork access
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