Related skills
financial modeling change management stakeholder management ai roi📋 Description
- Lead AI-led CX and CCaaS transformations for enterprise clients
- Own end-to-end business case from value hypothesis to ROI
- Identify and sequence AI-driven CX use cases with measurable outcomes
- Translate AI capabilities into adoption strategies and value metrics
- Act as trusted advisor to C-suite and influence cross-functional teams
- Hands-on advisory role with direct ownership of strategic engagements
🎯 Requirements
- Strong enterprise consulting experience, preferably tech/CCaaS/CX software
- Demonstrated AI-enabled transformation advisory (AI, automation, analytics, decisioning)
- Deep understanding of contact center operations and CX economics
- Proven ability to build and defend complex business cases and ROI analyses
- Strategic consulting mindset; translate executive vision to execution roadmap
- Executive presence and C-suite communication skills
- Experience leading multi-product, multi-workstream enterprise programs
- Change management and stakeholder management across matrixed orgs
🎁 Benefits
- Global market leader; opportunities to learn and grow
- Fast-paced, collaborative, and creative environment
- Opportunities to advance across roles, disciplines, and locations
- Equal opportunity employer and inclusive culture
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!