Related skills
workforce management change management solution design contact center ccaas📋 Description
- Hands-on consulting delivery of strategic engagements
- Lead CCaaS transformations for customers
- Influence cross-functional teams in a matrix org
- Build business cases and deliver ROI from NiCE solutions
- Develop strong relationships with customers to ensure success
🎯 Requirements
- Bachelor's degree in a related discipline
- 5+ years in consulting, delivery or related fields
- Experience delivering large-scale customer engagements
- Deep IVR/Routing/ACD and WFM or QMS experience
- Excellent verbal and written communication and presentations
- Ability to manage senior stakeholders and sponsorship
🎁 Benefits
- Up to 30% travel
- NASDAQ-listed NICE: AI, cloud and digital solutions
- Global opportunities and career growth
- Remote work in the United Kingdom
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