Related skills
communication customer service onboarding operations📋 Description
- Be the voice of Monzo Business for complex clients, building trust.
- Own case management from query to resolution, keeping customers informed.
- Provide exceptional inbound support and identify opportunities for more value.
- Support onboarding and key growth milestones across teams as the business evolves.
- Engage in value-led conversations to uncover unmet needs and guide features.
- Act as SME for complex problems and coordinate with Ops/Product to mitigate risk.
🎯 Requirements
- Brilliant communicator able to explain clearly on calls or messages.
- Customer champion who solves problems and delivers positive outcomes.
- Adapt processes and responses to ensure the right customer outcomes.
- Strong commercial acumen and strategic foresight for business needs.
- Self-motivated, accountable with a high standard of performance.
- Able to work independently and manage priorities.
🎁 Benefits
- Flexible hours and distributed UK remote work.
- £1,000 learning budget yearly.
- MacBook provided; home office setup support.
- Birthday time-off guarantee if it falls on a work day.
- Read our full benefits on the careers page.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!