Business Banking Customer Operations Advisor

📋 Description

• Support Business Banking customers by phone, chat and email.
• Provide empathetic, proactive service and resolve inquiries.
• Help customers manage payments and day-to-day finances.
• Spot patterns and flag financial crime or vulnerabilities.
• Use tools and training to resolve problems and prevent repeats.
• Collaborate with teammates to deliver standout customer experiences.

🎯 Requirements

• Experience in supporting business banking customers by phone, chat, and email.
• Empathetic listener with clear written and verbal communication.
• Able to spot patterns and identify potential vulnerability or financial crime.
• Balance risk and policy while doing what\u2019s right for the customer.
• Curious and proactive about reviewing processes and improvements.
• UK resident 18+ with right to work; sponsorship not available.

🎁 Benefits

• Flexible hours and remote-friendly working.
• Annual learning budget for training (1,000 GBP).
• MacBook provided and home-office setup support.
• Remote-friendly with equipment and home office support.
• Access to company benefits and well-being programs.
• Inclusive culture and equal opportunities.