Business Analyst - Data Services - Public Safety

📋 Description

• Collaborate with public safety professionals to translate needs into tech solutions.
• Provide expert customer support to help users get value from our products.
• Build and maintain dashboards and reports for public safety operations.
• Deliver training sessions to improve user confidence and capability.
• Act as a senior point of contact between customers and internal teams.
• Gather and analyze customer feedback to drive product improvements.

🎯 Requirements

• The ability to communicate clearly with public safety professionals.
• Strong listening skills; guide non-technical audiences through technical topics.
• Excellent organizational skills; manage customer needs and deadlines effectively.
• Strong interpersonal skills and a collaborative working style.
• 3 to 5 years of experience in a business analyst or data analyst role.
• Experience leading projects and mentoring junior team members.