Business Analyst, Customer Operations (Starlink)

📋 Description

• Conduct analyses using SQL to identify customer issues.
• Integrate with all levels of the business to map workflows and gaps.
• Define department metrics and dashboards to quantify health.
• Develop automation to reduce risk and improve efficiency.
• Own data integrity, tool maintenance, and reporting quality.
• Train users on dashboards and assist troubleshooting.

🎯 Requirements

• Bachelor's degree.
• 2+ years in reporting/analytics in customer ops or related.
• 1+ years SQL and dashboards (Tableau/Power BI/Looker).
• 1+ years scripting in Python or R.
• Willing to travel between sites and work long hours as needed.
• Strong ability to explain technical concepts to non-technical audiences.

🎁 Benefits

• Medical, vision, dental coverage.
• 401(k) retirement plan.
• Disability and life insurance.
• Paid parental leave; vacation and holidays.
• Company shuttle between Seattle and Redmond.
• Stock options and potential bonuses.