Related skills
crm salesforce agile process mapping microsoft dynamics 365📋 Description
- Lead requirements gathering for CRM implementations.
- Analyze and document business processes and workflows.
- Produce BRD, Functional Specifications, Use Cases, and process maps.
- Translate requirements into functional specs for tech teams.
- Collaborate with Sales, Marketing, Customer Success, and Operations to align CRM needs.
- Participate in system testing, UAT, and deployment activities.
🎯 Requirements
- Degree in Computer Science, Information Systems, Engineering, or related.
- Experience as a Business Analyst on enterprise CRM projects (Salesforce, Dynamics 365).
- Strong requirements gathering, process mapping, and As-Is/To-Be analysis.
- Ability to translate technical concepts into business language.
- Experience in Agile or hybrid delivery environments.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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