Strategic Implementation Manager

As a Strategic Implementation Manager, you'll play a critical role in delivering high-impact deployments for private equity (PE)-backed contractor groups and their affiliated operating companies. This role sits at the intersection of implementation, consulting, and relationship management. You will manage the onboarding process across complex organizational structures involving multiple stakeholders, from field operators to C-level executives, ensuring successful go-lives and maximizing customer adoption and satisfaction.

This is a unique opportunity for someone with a background in SaaS implementation, ERP, or accounting systems, and a strong understanding of service and construction workflows, particularly within PE-backed environments.

• Lead complex implementations across multiple operating companies under PE holding structures and other multi-location strategic accounts.
• Serve as a trusted advisor to field operations and finance stakeholders, translating business processes into optimized BuildOps workflows.
• Manage 8–10 concurrent implementation projects, typically lasting 3-6 months each.
• Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
• Own stakeholder communication, surfacing blockers, managing expectations, and ensuring alignment across diverse business units and decision-makers.
• Perform data mapping and migration activities, including Excel transformations.
• Contribute to continuous improvement of implementation processes, especially within the Strategic segment, by identifying patterns, gaps, and scalable best practices.
• Where you’ll go (and how often):
  • We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel as necessary to assist with our legendary customer implementations.
  • Travel targets up to 50% during busy periods throughout the US and Canada.

• 3+ years of B2B SaaS implementation experience, ideally with exposure to complex, multi-entity deployments.
• Industry experience or familiarity with construction, field services, or ERP/accounting platforms.
• Strong understanding of project accounting workflows.
• Comfort engaging with both tactical users and strategic stakeholders.
• Proficiency in Excel and general data migration practices.
• Exceptional written and verbal communication skills; ability to navigate ambiguity, and drive consensus.
• Experience working with private equity stakeholders or enterprise clients is a major plus.