Learning Manager

We build tools to help the best software teams stay happy and productive. We’ve rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.

This role will be a champion and role model for our learning strategy in line with Buildkite’s Purpose, Values and Strategic Plan.  The Learning Manager is responsible for creating and implementing training programs that align with the organisation’s goals and objectives.  Collaboration with  business leaders to identify needs, develop innovative solutions and find creative ways to retain, develop and support all people is key for this role.

• Conducting needs assessments by collaborating with departments to identify learning needs and skills gaps within the organization.
• Designing and implementing tailored learning programs, including onboarding, leadership and management training, product understanding and technical skills training.
• Delivering engaging training sessions, workshops, and webinars, ensuring effective knowledge transfer and skill development.
• Gathering feedback and continuously iterating on learning programs to enhance effectiveness and relevance.
• Lead the creation of remote-friendly learning initiatives, utilizing innovative systems/software and virtual collaboration tools to facilitate seamless and impactful training experiences for remote employees
• Evaluation and Reporting:
• Establish key performance indicators (KPI’s) for training effectiveness
• Analyse training data and  generate reports to measure the impact of learning initiatives on a quarterly basis
• Culture Development
• Support the facilitation of Company All Hands (ABC’s in Buildkite lingo) and talks with employees across multiple timezones

• Demonstrated experience designing creative engagement and experience strategies and utilising persona-centred design thinking to influence at an individual and organisational level.
• Experience in developing and implementing successful internal communication strategies and campaigns.
• Demonstrated experience in the creation and delivery of tailored learning programs end-to-end, including designing and generating content that is engaging and appropriate for a diverse audience.
• Strong understanding of instructional design principles and adult learning theory and being able to put this into practice 
• Experience designing and delivering robust L&D projects in a remote setting
• High-quality communication and interpersonal skills with the ability to lead and motivate across a diverse audience.
• Ability to work collaboratively and build relationships across all levels of the organisation.
• Proven ability to translate organisational objectives into contemporary engagement and learning strategies supporting people through change.
• Relevant qualification or impactful experience in People and Culture, Learning & Development, Organizational Design, or related fields.
• Previous experience in facilitation, group dynamics, or related roles is beneficial.