Broker Onboarding Manager

📋 Description

• Drive operational excellence: manage daily funnel and SLAs.
• Empower and coach: 1:1s, reviews; focus on KPIs.
• Remove roadblocks: escalation point to unblock execution.
• Promote inclusive growth: safe environment for diverse perspectives.
• Iterate on processes: analyze data to reduce friction and improve CX.
• Champion AI integration: build AI fluency and adopt smarter tools.

🎯 Requirements

• 1+ years experience in people management; benefits onboarding or ops a plus.
• Analytic thinker; translate data into insights and actions.
• Navigate change with clear communication and agility.
• Customer-focused; help small businesses thrive.
• Experience hiring, training, developing high‑performers.
• Eager to leverage AI-powered tools; develop AI fluency.

🎁 Benefits

• Hybrid work with 2-3 days in office per week (Denver, SF, NYC).
• Offices in Denver, San Francisco, New York City.
• Inclusive, equal-opportunity employer; accommodations available.
• AI-forward culture with opportunities to use cutting-edge tools.
• Flexible internet requirements for remote days.
• Supportive environment focused on helping small businesses thrive.