Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact.

Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture.We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.

Who You Are

Brightwheel is seeking a detail-oriented and diligent individual who thrives in a process-driven environment to play a key role in supporting our sales reps and customers.

You are organized, highly accurate in your work, and take pride in following detailed procedures. You are able to work independently and comfortable working on multiple projects at the same time.

What You’ll Do

Accurately place orders using Brightwheel’s online ordering platforms

Respond to customer questions and troubleshoot basic technical issues (e.g. login errors, password resets) via email in a timely, friendly, and professional manner

Follow detailed Standard Operating Procedures (SOPs) and instructions with full compliance

Perform data entry tasks, ensuring all information is inputted with speed and precision

Maintain clear records of orders and transactions

Collaborate with the sales and operations teams to troubleshoot any issues and ensure smooth order processing

Contribute to a positive, high-performing team culture

Qualifications, Skills, & Abilities

Strong English fluency (verbal and written)

High attention to detail and high standards for accuracy

Proven ability to follow step-by-step instructions without deviation

Tech-savvy and comfortable learning new platforms and tools

Strong time management and organizational skills

Learns quickly, is energized by coaching and able to effectively implement feedback

Comfortable working independently in a remote environment for a US-based company as a contractor

Ability to work overlapping with U.S. time zones (ET or PT)

Preferred prior experience (not required)

Order entry / order management

Sales Admin / Support

Data entry

Customer support

Experience working for a US / international company

Additional Information

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants:Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from

@mybrightwheel.comaddresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to
security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.

Brightwheel

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