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As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelize the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge sing for them and make a difference to their business.

Responsibilities

Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment

Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting

Drive integrations and implementations to completion

Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements

Drive customer platform usage responsive to technical SEO use cases focused on reporting and research

Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up

Identify, engage, and train different divisions within a customer

Provide day-to-day engagement that delights customers and supports renewal

Configure platform to support advanced AI use cases

What it takes to be successful

5+ Years of relevant experiencemanaging multiple customer accounts

Experience doing discovery of business goals and needs

Experience driving technology/platform adoption and usage

Strong verbal and written communication skills and presentation skills

Experience managing complex integrations

Thorough understanding of digital marketing

Working knowledge of SEO

Enterprise analytics experience with Tableau/Domo/Power BI a strong plus

Experience with web analytics, Adobe Analytics a strong plus

Benefits and Perks

Comprehensive medical, dental, and vision insurance

Generous paid time off and company holidays

A close-knit, collaborative office culture

Fully stocked kitchen

Regular team events (Quarterly)

The chance to make a real impact on the future of our workplace and our company

Additional Information

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation.Come join usand help us share the future of SEO.

BrightEdge

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Customer Success Manager (Search Marketer Analytics)

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BrightEdge

Tired of Manually Applying to Jobs?

Let JobCopilot do it for you!

Customer Success Manager (Search Marketer Analytics)

Meet JobCopilot: Your Personal AI Job Hunter

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