Bridge Operations Associate

📋 Description

• Work with developers integrating Bridge APIs; own complex user issues.
• Collaborate with Engineering, Product, and Ops to diagnose and resolve issues.
• Help design and scale operations for the Stripe Delivery Centers.
• Contribute to capacity planning, tooling, workflows, and automation.
• Lead initiatives to improve user support and processes.
• Create self-service docs to reduce support dependency.

🎯 Requirements

• 2-5 years in a customer support role.
• User-first mindset; energized by solving tough problems.
• Excellent written and verbal communication.
• Strong analytical thinking and problem solving.
• Process-oriented; able to drive tasks to completion.
• Willing to periodically work a weekend day and a weekday off.