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html marketing analytics saas mobile marketing automation📋 Description
- Own renewals, retention and net retention targets.
- Be your customers' main point of contact and Braze advisor.
- Partner with Account Executives to ensure an excellent customer experience and alignment.
- Drive feature adoption with a shared Success Plan and guidance.
- Drive customer advocacy with strong relationships and mutual value.
- Proactively analyze customer usage to identify opportunities and risks.
🎯 Requirements
- Proven customer success track record with complex accounts.
- Excellent communication in Japanese and English.
- Team player with strong relationship building.
- Experienced managing multi-stakeholder accounts.
- Strong time management and prioritization.
- Domain knowledge: SaaS, APIs, marketing automation/analytics.
🎁 Benefits
- Competitive compensation with potential equity.
- Retirement and Employee Stock Purchase Plan.
- Flexible paid time off.
- Comprehensive medical, dental, vision, life, disability.
- Fertility benefits and paid parental leave.
- Professional development and yearly stipend.
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