Learning Programme Manager

• Design, develop, and
  maintain
  engaging, on-demand learning experiences for
  Brandwatch
  Academy using the LMS (
  Skilljar
  ).

• Manage LMS operations including course setup, path structuring, user testing, and reporting on user feedback.

• Collaborate with subject matter experts, stakeholders, and cross-functional teams (Customer Success, Product, Marketing, Community) to
  identify
  learning needs and translate them into impactful educational content.

• Apply adult learning principles and instructional design best practices to create course outlines, conceptual and instructional video scripts, quizzes, certificates, and other educational resources.

• Continuously assess and improve course content based on learner feedback, LMS analytics, and evolving customer use cases.

• Maintain up-to-date knowledge of the
  Brandwatch
  product suite and integrate real-world use cases into course design.

• Lead and contribute to Academy projects and initiatives, including internal communications and customer education strategies.

• Advocate for customer-centric learning experiences and ensure alignment with business goals and customer success metrics.

• Other duties as assigned

Core Responsibilities:

• Write and edit content for on-demand, use case– and industry–centric LMS courses.
• Proofread content for LMS courses to ensure clarity and accuracy.
• Research facts and information independently, document findings, and identify subject matter experts as needed.
• Build and maintain strong internal relationships, proactively network with subject matter experts, and demonstrate diplomacy and tact under pressure.
• Manage the course development process and curricular materials (ex. - activities, quizzes, certificates) to create learning experiences aligned with business objectives.

• Bachelor’s degree, or a related field preferred.

• Typically, 3+ years of experience

• Demonstrated experience managing LMS platforms and creating scalable learning content.

• Experience working in a SaaS or technology-driven environment is a plus.

• Familiarity with customer education, community engagement, or support functions is advantageous.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatchandFalcon.iosocial media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visitwww.cision.comand follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 byDiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

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