Branch Member Service Associate (Part-Time)

📋 Description

• Deliver exceptional customer service in branches and promote NASA FCU products.
• Identify member needs and propose products meeting those needs.
• Respond to inquiries about accounts, rates, cards, and loans.
• Process deposits, withdrawals, transfers, loan payments, checks, ACH.
• Handle complex member situations (deceased, guardianships, representative payee).
• Advise on available insurance protection (life, disability, gap).

🎯 Requirements

• High school diploma or GED.
• Cash handling experience required.
• Bank/Credit Union or financial Call Center knowledge/experience with financial products.
• 6 months bank/credit union experience with opening personal accounts (savings, checking, CDs, Money Market).
• Experience with specialty accounts (Trusts, Power of Attorney, Custodial, Guardianship, Estate, Foreign) and cross-selling.
• Willing to travel to other locations; reliable transportation.

🎁 Benefits

• Part-time, overtime eligible.
• MSA I: $21–$22/hr; MSA II: $23–$24.50/hr.
• Schedule includes four weekdays; Saturday 8:30 am–1:30 pm.
• Comprehensive health, dental, vision, 401(k) with match, PTO, holidays.
• Life insurance, EAP, identity theft protection, and employee discounts.