Senior Manager, Commercial Operations

Reports to: Senior Director, Commercial Operations

Location: Plymouth Meeting, PA (Hybrid)

Company Overview:

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.

At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential.  

Position Summary:

The Senior Manager, Commercial Operations will ensure that commercial programs and initiatives are executed efficiently and aligned with strategic business objectives. This individual will be responsible for program oversight, cross-functional coordination, and vendor management to support the company’s commercial success. 

The Senior Manager, Commercial Operations will provide insights that inform brand performance decisions and customer engagement strategies, while fostering a culture of accountability, collaboration, and operational excellence across the commercial function. 

Specific Duties:

• Manage relationships with vendors and third-party partners that support commercial programs, ensuring that external resources are aligned with organizational priorities and deliver value to the business.
• Collaborate cross-functionally with Marketing, Sales, Sales Operations, Business Operations, and Market Access.
• Ensure alignment with brand strategy and go-to-market plans.
• Manage and track the progress of cross-functional projects, driving key commercial initiatives from planning through to successful execution.
• Assess customer performance and emerging trends to inform and support brand strategy and commercial planning.
• Facilitate clear and timely communication between cross-functional teams and senior leadership, providing regular updates on program status, key risks, milestones, and critical decision points.
• Build and maintain strong, collaborative relationships with internal stakeholders and external partners, serving as a trusted business partner to leadership and peers.
• Foster a culture of collaboration, accountability, and continuous improvement across the commercial organization.
• Provide account analytics by monitoring account performance and ordering trends, identifying insights that can guide strategic decision-making.
• Conduct regular check-ins with clinics to evaluate performance, identify patterns, and capture customer insights that can enhance brand execution.
• Take on additional Commercial Operations projects as business needs evolve.

Skills:

• Exceptional attention to detail with the ability to independently drive projects to completion.
• Strong analytical and problem-solving skills, including the ability to interpret complex data and translate insights into actionable strategies.
• Proficiency in Excel, including pivot tables, as well as other commercial planning tools such as Smartsheet, Salesforce, and Quicksight.
• Demonstrated expertise in vendor management, with a track record of overseeing external partners to ensure quality and compliance.
• Advanced project management capabilities, including planning, prioritization, and execution across multiple stakeholders.
• Strong communication skills, with the ability to influence outcomes without direct authority and to convey complex information clearly to both internal and external audiences.
• Customer service orientation with the ability to anticipate and meet the needs of diverse stakeholders.
• Proven ability to foster collaboration and alignment across functions in a dynamic and fast-paced environment.

Education/Experience:

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum of 5 years of program or project management experience, with exposure to commercial operations preferred.
• Demonstrated experience managing customer and vendor relationships with measurable impact on program success.
• Proven ability to generate and report on customer insights that inform strategy and execution.
• Hands-on experience using tools such as Quicksight and Smartsheet to manage projects, track progress, and deliver insights.

Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.

Braeburn Job Scam Warning At Braeburn, we prioritize the security of your personal information. Be aware of individuals falsely presenting themselves as Braeburn employees or representatives to gain access to your personal information or money through fictitious job offers. Braeburn will never ask for financial information or payment during the job application process. This includes but it is not limited to requests for bank account details, social security numbers, credit card numbers, or any form of payment for application fees, equipment, or software. Any claims that you will be reimbursed for such expenses are fraudulent. We also will not ask you to download third-party applications for communication regarding job opportunities. Be cautious of offers from unofficial email addresses (e.g., Yahoo, Gmail, Hotmail) or those with misspelled variations of official Braeburn email addresses. To ensure you are communicating about a legitimate job opportunity, check that the job is posted on Braeburn’s official career website. If you suspect you have been contacted about a fraudulent position, please contact Braeburn directly through our official channels at info@braeburnrx.com.  Braeburn is not liable for losses resulting from job recruiting scams. If you believe you are a victim of fraud, contact the FBI through the Internet Crime Complaint Center at https://www.ic3.gov or your local authorities. Braeburn does not accept unsolicited assistance from search firms for employment opportunities. Resumes submitted without a valid written search agreement will be considered Braeburn's sole property, and no fee will be paid.