Related skills
data analysis ai vendor management contract negotiation bpo📋 Description
- Own the Gorgias 360 program as the single program owner.
- Lead pre-sales qualification, BPO partner mgmt, and automation planning.
- Report program economics to leadership and track weekly metrics.
- Manage agent staffing with the BPO partner and enforce productivity.
- Maintain cost model and provide updates on trajectory and risk.
- Collaborate with Sales, Implementation, and Customer Success teams.
🎯 Requirements
- 5-8 years in Revenue Ops, Business Ops, CX ops, or BPO mgmt
- Cross-functional work with Sales, Finance, and Operations
- Strong commercial judgment to protect program economics
- Able to operate in ambiguity and build a program playbook
- Versatility across strategy, vendor mgmt, negotiation, and comms
- Nice-to-Have: AI CX automation experience or ecommerce background
🎁 Benefits
- Premium AI tools (ChatGPT, Claude, Granola) and annual L&D budget
- Annual learning and development budget for upskilling
- Cross-functional collaboration across Sales, CX, and Product
- Inclusive culture and commitment to diversity
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