Drive target accounts toward automation thresholds
Track weekly metrics: automation rate, headcount, costs, tickets
Manage BPO staffing: productivity standards and headcount control
Maintain cost model and update Finance and leadership
Partner with Sales on every Gorgias 360 opportunity; assess automation feasibility
Own day-to-day relationship with the BPO partner; onboarding and reviews

🎯 Requirements

5-8 years in Revenue Ops, Business Ops, CX Ops, or BPO mgmt
Cross-functional experience across Sales, Finance, and Operations
Strong commercial judgment; decline deals harming program economics; communicate to executives
Operate in ambiguity and build a program playbook from scratch
Versatile across strategy, analysis, vendor management, and negotiation
Proficient with AI tools for analysis, automation, and reporting

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