Related skills
itil ccnp palo alto meraki pcnse📋 Description
- Deliver world-class customer service in the NOC.
- Resolve incidents, changes, events and service fulfilment tasks.
- Own and manage incidents, problems, changes, and devices for customers.
- Escalate tickets to 3rd line per defined process.
- Travel to Edinburgh-based customer sites to support incidents.
- Maintain documentation and act as Technical Lead for defined customers.
🎯 Requirements
- Cisco Routers & Switching config/troubleshooting (CCNP or equivalent)
- Cisco Security config/troubleshooting (CCNA Security or equivalent)
- Cisco Wireless config/troubleshooting (Meraki)
- ITIL/Change management experience
- Desirable: ASA, ISE, FirePower & Umbrella configuration/troubleshooting
- Desirable: Palo Alto Security configuration/troubleshooting (PCNSE)
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