Senior IT Support Engineer

Overview

Box is seeking a Senior IT Support Engineer to join our IT Operations team in New York. You will deliver high-quality end-user IT support, manage hardware/software provisioning, and help ensure secure, reliable technology services for Box employees.

Responsibilities

• Provide frontline IT support to Box employees, triage and resolve incidents and service requests via ticketing systems.
• Configure and deploy hardware (laptops, desktops, peripherals) and software for new hires and equipment refreshes; manage asset inventory.
• Administer user accounts and access in Windows Active Directory and Azure AD; support email and collaboration tools.
• Maintain endpoint security and software deployment via SCCM/Intune/MDM; assist with patch management and compliance.
• Troubleshoot network connectivity, VPN access, printing, conferencing tools, and VOIP.
• Collaborate with IT Security and Infrastructure teams on incidents, changes, and projects.
• Document solutions, contribute to knowledge base articles, and support ITIL processes.
• Provide exceptional customer service and communicate clearly with non-technical users.

Qualifications

• 5+ years of experience in IT support or IT operations (senior level).
• Strong proficiency with Windows and macOS environments.
• Experience with Active Directory and Azure AD; VPN and identity management.
• Experience with endpoint management and software deployment tools (SCCM, Intune/MDM).
• Familiarity with ticketing systems (e.g., Jira Service Desk, Zendesk) and ITIL practices.
• Excellent problem-solving, written and verbal communication skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

About Box

Box is a leading provider of cloud content management and collaboration solutions that help teams securely access, share, and work with information from anywhere.

How to Apply

Apply via Greenhouse listing: https://job-boards.greenhouse.io/boxinc/jobs/7106462