IT Support Engineer II

Overview

Box is seeking an IT Support Engineer II in Austin, TX to deliver reliable end-user technical support, troubleshoot hardware and software issues, and help maintain a productive IT environment.

Responsibilities

• Provide Tier 2 IT support to employees, triage incidents, and manage tickets.
• Troubleshoot Windows and macOS endpoints, printers, and peripherals.
• Assist with onboarding/offboarding, asset tracking, and software provisioning.
• Configure and maintain user accounts in Active Directory, Office 365, and collaboration tools.
• Manage VPN access, remote connectivity, and endpoint security guidelines.
• Collaborate with IT operations and facilities to plan equipment deployments and replacements.
• Document solutions and contribute to the knowledge base.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Strong knowledge of Windows and macOS environments.
• Experience with Active Directory, Office 365, email, and device management.
• Familiarity with VPNs, printer networking, and basic networking concepts.
• Excellent communication skills and customer-service mindset.
• Ability to balance priorities in a fast-paced environment.

Benefits

• Competitive compensation and benefits package.
• Health, dental, and vision coverage.
• Retirement plan options and generous paid time off.
• Professional development and growth opportunities.