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About Box
Box is a leading provider of cloud content management and collaboration solutions. We are seeking a Customer Success Manager to help customers maximize value from Box products and deliver outstanding outcomes.
Responsibilities
- Establish trusted advisor relationships with assigned customers
- Onboard and enable customers, ensuring successful adoption of Box products
- Monitor health indicators, usage metrics, and customer satisfaction
- Collaborate with Sales, Product, and Support to drive renewals and expansion
- Provide guidance on best practices and drive value realization
Qualifications
- Experience in customer success, account management, or related role in a SaaS environment
- Strong communication and problem-solving skills
- Familiarity with CRM systems (e.g., Salesforce) and CS platforms (e.g., Gainsight)
- Ability to work cross-functionally and manage multiple accounts
Perks
- Competitive salary
- Comprehensive benefits
- Opportunities for career growth
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