At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.At Boundless Learningyou’llhave the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and yourexpertiseis respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Enrolment Advisor

- Salary starts at

£36,000.00

Summary

Deliver outstanding consultative sales activity and prospective student interaction to achieve recruitment targets for a portfolio ofprogrammes.

Responsibilities

The role has 3main areasof responsibility including KPI setting and activity levels, excellent funnel stage consultative selling, and achieving personal enrolment targets.

Key Accountabilities

Prospective student sales interaction via phone, email,SMSand online engagement activity. This includes contacting generated leads in line with well-established service standards and progressing them through the sales funnel over intake periods. Core communication tools include phone,SMSandemail

UtilisingourcustomisedCRM platform tomaintaindetailed prospective student activity and notes for each prospective studentin order todeliver a highly engagingpersonalisedexperience

Using activity reports and dashboards tomonitorand drive personal performance in line with pre-determined sales KPIs andtargets

Work flexibly and collaboratively with other members of the team

Assess the suitability of prospective students andassistthem with the application submission process. This can include assessing qualifications as well as providing supportregardingEnglish language testing, access to payment options and the submission of CVs,referencesand personalstatements

Participate in developing new and innovative ideas for campaigns,workflowsand messaging to improve personal and teamperformance

Boundless LearningCompetencies

OrganisationallyAgile:
Adapts quickly to new situations where roles and work are not clearly defined. Proactively seeks information to understand the reasons for change and adapts approach accordingly.

Influences without Authority:
Conveys messages and clear outcomes to diverse audiences using the most effective channels in an easily understood, convincing and actionable manner.Identifiesstakeholders, seeksinputand actively listens to build support andidentifybest solutions.

Prioritisesand makes Effective Decisions:
Breaks down work into manageable parts, assessing the priorities and schedulerequiredto deliver on time. Ensures the quality of the data provided toanalysepossible solutionsand support effective decision making.

Builds Relationships:
Creates relationships with peers quickly and confidently, building trust and win-win partnerships. Proactivelynetworkswith other teams to discuss common issues and share knowledge.

Outcomes Oriented:
Differentiates between outputs and outcomes, working with a focus on achieving desired outcomes. Understands the intended outcomes ofownwork and how they contribute to Boundless Learning’s broaderobjectivesincluding customers and learners.

Continuously Improves:
Actively seeks opportunities for improvement and presents ideas for increasing effectiveness and efficiency of own work. Demonstrates willingness and flexibility to adaptownapproach to new ways of working to achieve improved outcomes.

Evidence Informed
Identifies and collects reliable data necessary to build evidence to enable and support decisions.Organisesand analyses information (into meaningful / related areas) to form robust, evidence-based conclusions.

Commercially Aware:
Understands and can articulate Boundless Learning’s business goalsand whatown business, ownteamand self to contribute to Boundless Learning’s success.Usesthat knowledge toidentifybetter ways of working to meet those goals.

Digitally Focused:
Understands and embraces how digital technology is changing education and assessment and the implications this has onownday-to-day work.Recognisesthe opportunities digital technology creates for Boundless Learning to increase its reach, generate profitable businessopportunitiesand create more effective products for its market.

Driven by Customer and Learner Requirements:
Understands customer/learner needs, what they value and why, and applies creative thinking to make a difference. Makes decisions that have a positive impact on customer and learner issues for the benefit of Boundless Learning overall.

Qualifications

Excellent IT skills including using Office Suite
Good data management and analytics skills
Excellent communication (written and oral), networking and influencing externally and internally (in particular to work effectively with colleagues in Boundless Learning across different sites and within a matrix structure)
Relationship building: in particular, with customers, employers, professional bodies, commercial partners, government agencies and within Boundless Learning
Degree or equivalent professional qualifications
Experience usingSalesForceor other CRM’s
Sales, B2C experience in a consultative service environment
Knowledge of the UK HEsector
Creative thinking and customer empathy
Must be able to work 5 days a week in the London office.

Supervisory Responsibilities

None

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