Borrower Advocate

📋 Description

• Serve as the primary contact for borrowers after loan approval.
• Build trust-based relationships for a positive borrower experience.
• Interpret loan status and mitigate delinquency risk via outreach.
• Ensure borrower satisfaction through proactive problem solving.

🎯 Requirements

• Bachelor's degree.
• 1 year mortgage-related collection or customer service experience.
• Ability to explain mortgage lifecycle and processing steps.
• Build relationships and work in a team environment.
• Own issues through resolution and understand customer issues.
• Leadership or project management experience preferred.

🎁 Benefits

• Medical, dental, and vision insurance; employee-covered plans.
• Employer HSA contributions: $1,000 indiv / $2,000 dependents.
• Disability and life insurance; coverage at 1x annual salary.
• Remote work policy: setup reimbursement up to $500 and $85 internet stipend.
• Flexible time off; no strict limits with manager approval.
• Paid leaves: Up to 8 weeks medical/caregiver and 12 weeks maternity/paternity.
• 401(k) with Kiavi match up to 3% or $8,000.