Wireless Network Technician

About the Role

We are looking for a Wireless Network Technician to manage, maintain, and optimize the wireless infrastructure for a large, multi-floor corporate office campus. This role ensures reliable, secure, and high-performance Wi-Fi connectivity supporting critical business applications including Microsoft Teams, VoIP, and other bandwidth-intensive services.

As part of the IT Network Engineering team, you’ll play a key role in daily monitoring, troubleshooting, and performance optimization to ensure an exceptional user experience across all wireless networks.

Key Responsibilities

• Monitor and maintain wireless network performance across all building floors and access points.
• Configure, troubleshoot, and optimize Cisco Wireless LAN Controllers (9800 series) and Cisco APs.
• Diagnose and resolve end-user connectivity issues, including Teams and VoIP call quality problems.
• Conduct regular RF surveys and spectrum analysis to identify interference sources and improve coverage.
• Manage SSIDs, VLANs, and security policies for internal and guest Wi-Fi networks.
• Maintain documentation of network topology, device inventory, and configuration changes.
• Collaborate with IT teams on firmware upgrades, patches, and capacity planning.
• Support physical installations of new access points, cabling, and switches as required.
• Respond to service tickets promptly and provide on-site technical support.
• Ensure compliance with all wireless security standards (WPA2/WPA3, 802.1X, NAC).

Qualifications

Required:

• Associate’s degree in Information Technology, Networking, or related field (or equivalent experience).
• Minimum 2 years of experience supporting enterprise wireless environments.
• Hands-on experience with Cisco WLCs (9800 series) and Cisco DNA Center (preferred).
• Solid understanding of RF fundamentals, channel planning, and spectrum management.
• Experience with wireless monitoring tools such as Cisco Catalyst Center, Ekahau, NetSpot, or Cisco Prime.
• Strong analytical and troubleshooting skills with the ability to work independently.
• Excellent communication and documentation skills.

Preferred Certifications:

• Cisco Certified Network Associate (CCNA) or CCNP Enterprise Wireless
• CWNA (Certified Wireless Network Administrator)
• CompTIA Network+ or Security+

Physical Requirements

• Ability to lift up to 50 lbs. (for AP installation and cable work).
• Comfortable walking long distances across building floors.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.