Related skills
networking tcp/ip cisco lan wlan
Sponsored
Crevio - Build Your Own Digital Empire
Quit the 9-5 grind. Create and sell digital products, courses, or build a community - all in one platform.
👉 Start earning today
Sponsored
About the Role
We are seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. This role focuses mainly on Cisco 9800 Wireless LAN Controllers and Access Point provisioning. The ideal candidate is someone who is comfortable troubleshooting wireless issues and working with global IT teams.
Key Responsibilities- Provide Tier 2 support for wireless connectivity and performance issues.
- Provision, onboard, and troubleshoot Access Points in a Cisco environment.
- Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
- Assist with basic change requests in ServiceNow for adding or updating APs.
- Investigate client connection issues and wireless performance problems.
- Work collaboratively with global teams during EST hours.
- Document resolutions and update knowledge base articles.
- Escalate complex issues to senior engineers.
Required:
- Hands-on experience with Cisco 9800 controllers (primary requirement).
- Good understanding of AP provisioning and basic wireless troubleshooting.
- Working knowledge of Cisco wireless environments (9500/9800 a plus).
- Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
- Experience working in a support or operations role.
Preferred Certifications:
- Exposure to Cisco Prime Infrastructure or Cisco DNA Center.
- Experience in automotive or manufacturing environments.
- ITIL basics or understanding of change control.
About Bold Business:
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to On site Engineering Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!