Related skills
tcp/ip dns itil dhcp vlans📋 Description
- Act as L3/T3 escalation for complex wireless issues across enterprise sites
- Own high severity wireless incidents end-to-end (P1/P2)
- Troubleshoot WLAN with Cisco 9800 AireOS or equivalent
- Collaborate with L2 engineers, network, security, and operations teams
- Support large-scale AP deployments, upgrades, and migrations
- Work with US Eastern Time hours
🎯 Requirements
- Strong experience supporting enterprise wireless networks in production environments
- Hands-on troubleshooting experience with Cisco Wireless or enterprise WLAN solutions
- Solid understanding of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals
- Experience troubleshooting client connectivity, roaming, authentication, and performance issues
- Strong foundation in TCP/IP, DHCP, DNS, VLANs, and routing fundamentals
- Experience working in ITIL-based operations (incident, change, and problem management)
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