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windows google workspace macos hardware troubleshooting helpdesk📋 Description
- Provide first-level tech support for hardware, software, and mobile devices.
- Install, configure, diagnose, repair, and upgrade laptop hardware/software.
- Troubleshoot equipment support, inventory, and mobile device management.
- Troubleshoot issues in person, by phone, email, and through helpdesk software.
- Track, manage, and ship IT equipment; maintain inventory records.
- Document troubleshooting steps and escalate issues as appropriate.
🎯 Requirements
- 2+ years of desktop hardware/software support or configuration.
- 2+ years of hands-on hardware troubleshooting experience.
- Strong knowledge of Mac and Windows desktop hardware/software.
- Experience administering Google Workspace applications.
- Tech-savvy and comfortable leveraging technical tools.
- Availability to work part-time hours during EST business hours.
🎁 Benefits
- Hourly rate: $23-$27 per hour (USD).
- Part-time role with EST business hours.
- Hybrid work arrangement (Alexandria, VA office and remote).
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