IT Engineer

At

BlueConic,

we’re

reinventing

how

businesses

grow

by

transforming

customer

data

into

real-time

intelligence

and

action.

As

the

creators

of

the

industry's

first

Customer

Growth

Engine

(CGE),

we

help

brands

move

beyond

traditional

CDPs

to

a

smarter,

faster

model

for

growth—powered

by

AI,

built

for

privacy,

and

designed

to

create

meaningful

value

across

the

customer

lifecycle.

Join

us

in

shaping

the

future

of

customer

engagement—where

businesses

don’t

just

collect

data,

but

turn

it

into

their

next

competitive

advantage.

We

are

an

AI-First

company

seeking

a

forward-thinking

IT

Engineer

to

lead

IT

operations

with

an

automation-first

mindset.

This

role

blends

traditional

IT

responsibilities—managing

systems,

SaaS,

and

security—with

next-generation

AI

agents

and

agentic

workflows

that

transform

how

IT

supports

and

scales

across

the

business.

The

ideal

candidate

is

a

seasoned

IT

professional

with

strong

macOS

and

SaaS

expertise

who

is

passionate

about

leveraging

AI

and

automation

to

eliminate

repetitive

work,

improve

user

experiences,

and

deliver

scalable

IT

solutions.

In

this

role

you

will:

 

●

End-User

Support

&

Help

Desk

 

• Serve

  as

  an

  escalation

  point

  for

  IT

  help

  desk

  tickets

  using

  Jira

  Service

  Desk.

• Troubleshoot

  and

  resolve

  macOS

  hardware,

  software,

  and

  connectivity

  issues.

• Implement

  AI-driven

  ticket

  triage

  and

  resolution

  agents

  to

  increase

  efficiency.

●

Systems

&

SaaS

Administration

• Administer

  Google

  Workspace

  accounts,

  groups,

  permissions,

  and

  security

  policies.

• Manage

  OneLogin

  SSO

  and

  identity

  lifecycle.

• Own

  SaaS

  management

  through

  Torii,

  including

  vendor

  integrations,

  license

  optimization,

  and

  cost

  tracking.

• Lead

  employee

  onboarding

  and

  offboarding,

  streamlining

  provisioning

  and

  deprovisioning

  with

  AI

  automation.

• Manage

  the

  macOS

  fleet

  through

  Kandji

  (preferred)

  or

  similar

  MDM

  platforms.

●

AI,

Automation

&

Innovation

• Design

  and

  deploy

  AI

  Agents

  to

  automate

  IT

  operations

  and

  improve

  support

  workflows.

• Build

  agentic

  AI

  processes

  for

  SaaS

  lifecycle

  management,

  reporting,

  and

  knowledge

  base

  updates.

• Use

  scripting

  (Python,

  PowerShell,

  Google

  Apps

  Script)

  alongside

  AI

  platforms

  to

  eliminate

  manual

  tasks.

• Continuously

  evaluate

  and

  integrate

  emerging

  AI

  tools

  into

  IT

  operations

  ●

  Security

  &

  Compliance

• Apply 

  AI-enhanced

  monitoring

  to

  identify

  and

  remediate

  vulnerabilities.

• Enforce 

  security

  best

  practices

  across

  endpoints,

  SaaS,

  and

  identity

  systems.

• Maintain 

  audit-ready

  documentation

  and

  support

  compliance

  initiatives.