Experience Strategist

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Bloomreach business services engagements address a variety of customer-facing needs by providing in-depth product expertise (tactical and strategic), flagging industry trends, identifying areas of opportunity, optimization and analytics engagements, and any new service offerings we develop as our product roadmap evolves. As a Business Services Consultant, you will not only be responsible for delivering on these projects, but you will also be the primary driver of improving our existing offerings such that they can be delivered in a high quality and profitable manner. In addition to project delivery, you will also play a key role in helping to build our organization. This could include strategic initiatives like optimizing our processes and working with our field team (Sales and Customer Success) to create enablement materials.

Your role will require significant collaboration with customers and internal teams to deliver thought leadership, successful services projects, and more. You will need to spend significant time with our customers-- educating them on industry best practices, showing them how to use Bloomreach tools to achieve business value, and helping them understand how Bloomreach can help them achieve their organizational goals. Additionally, you will work cross-functionally with our Bloomreach teams-- Sales, Customer Success, Product, and Technical Services-- to ensure that engagements are aligned with customer goals and expectations. A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.

In summary, you’ll be a key part of building out our Professional Services team that brings scale to Bloomreach customer success and value demonstration. The salary range starts at 2500€ gross per month, along with restricted stock units and other benefits, while offering you the flexibility to work on full-time basis either from one of our Central European offices or remotely from home.

Experience Strategist Roles and Processes

Responsibilities:

• Become an expert in the BloomReach Search,Merchandising and Recommendations product line and stay knowledgeable about fast-moving product developments
• Deliver on business service engagements and training programs for our customers to ensure that they are proficient in our products and getting optimal value from them
• Iterate on and recommend optimizations to existing business service offerings and how they are delivered, to ensure alignment between customer needs, service offerings, and product roadmap
• Collaborate with internal teams (e.g. Sales, Customer Success, Product, and Technical teams) to ensure successful delivery of customer-facing projects and grow the services pipeline
• Be a thought partner to the Senior Experience Strategists in all things related to growing and operating our team. Help to define and streamline operational processes and deliver on some of them as needed

    Requirements:

• 2+ years of professional experience in customer success, project management, professional services or ecommerce
• 1+ years of relevant experience in digital experience technologies
• Comfortable reading and pulling insights from raw data
• Strong written and verbal communication skills
• Extremely organized and able to prioritize and multitask effectively
• Hands-on SaaS experience is a plus
• Natural problem solver and change driver; intellectually curious and critical thinker, able to anticipate challenges and changes before they happen
• Experience with SEO, Site Search, and Merchandising tools are a plus
• E-commerce experience is a plus
• BA/BS degree
• Able to travel up to 20%

Preferred Qualifications:

• A “do-er” who works well under pressure - bias toward action, accountability, transparency and ownership
• Proactive personality type - spot gaps and help propose solutions without being prompted to

Your success story will be:

• In 30 days, you will complete the role onboarding process and relevant certifications.
• In 60 days, you will start talking to your customers and continue with training & ramping up on the product and our offerings.
• In 90 days, you will have a portfolio of clients to work with and be equipped to deliver both strategy and tactical recommendations to drive their business forward. 

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have defined our

  5 values
  and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The

  Bloomreach Glassdoor page
  elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach

  Ivo Večeřa
  is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

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Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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