Customer Experience Representative (14 Month Contract)

Bloom is a full-service workplace design consultancy representing a Bloom Partner on their search for a Customer Experience Representative to join their team. As Talent Advisors, we will be the liaison between our Bloom Partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at Bloom; every resume is reviewed by a human to ensure that we attain a consistent and equitable interview process. You will directly join our client’s team if you are selected as the successful candidate. We look forward to seeing your application!

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Hi, I’m Stephanie. I’m the VP of Operations at Poppy & Peonies, a fun and energetic brand that believes styles and function should co-exist. We’re passionate about creating practical pieces that help make life a little easier and lighten the load, literally.

My time here at Poppy & Peonies has been a wild adventure. I started off 8 years ago filling orders in our small office, and now I manage an incredible team who has helped us expand into new product categories and collaborate with some exciting influencers and brands.

We believe in our responsibility to care for our environment and we are passionate about preserving the health and welfare of our planet, and the animals that live on it. All of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and we use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste, and we are constantly looking for new ways to make our products and supply chain more sustainable to reduce our carbon footprint.

About the Role

We are excited to be growing our team and are looking for our second Customer Experience Representative to join us on a 14-month contract.

As our Customer Experience Representative, you will be the first point of contact for our Poppy & Peonies customers, ensuring that every interaction reflects our commitment to providing a warm, supportive, and memorable brand experience. You’ll play a key role in maintaining our reputation for exceptional service by responding to inquiries, resolving issues efficiently, and offering thoughtful solutions that delight our customers.

This position is ideal for someone who thrives in a fast-paced, team-oriented environment and is passionate about creating outstanding customer experiences. As a vital member of our growing team, you’ll help shape how we connect with our community and uphold the high standards that define the Poppy & Peonies brand.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

Like Bloom, Poppy & Peonies is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, Hiring Managers will not respond to any personal messages regarding this role or other opportunities. To apply, please submit your application via Bloom.

How we Hire

Poppy & Peonies is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at Poppy & Peonies will not be responding to any personal messages regarding this role or other opportunities.

Poppy & Peonies is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that Poppy & Peonies believes in.

Poppy & Peonies is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email erica@buildwithbloom.com.

#LI-Remote

- Annual Salary ranges from $50,000 - $60,000 CAD

- 3 weeks of paid vacation per year

- 5 additional flex days

- $1,500 CAD annual health spending account

- $250 CAD annual period & menstrual budget

- $1,000 CAD annualallowance towards Poppy & Peonies product

- $400 CAD one-time home office setup allowance