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Dispute Investigation Policy Strategist at Block

Block is seeking a Dispute Investigation Policy Strategist to design, implement, and continuously improve dispute investigation policies for Block's products and services. This remote-friendly role collaborates with Legal, Compliance, Risk, Security, Product, and Operations to ensure policies meet regulatory requirements and industry best practices.

What you'll do

Develop, maintain, and improve policy documents, playbooks, and investigative processes for disputes and investigations
Lead investigations of complex disputes, identify root causes, and recommend remediation
Partner with cross-functional teams to ensure policies align with regulatory and company risk tolerance
Monitor regulatory changes and industry trends to update policies and controls
Define metrics, dashboards, and reporting to measure effectiveness of investigations and policy adherence
Provide training and guidance to internal teams on policy requirements and investigation standards
Draft communications for executive leadership and, where appropriate, external stakeholders

Qualifications and skills

5+ years of experience in policy, investigations, compliance, or risk management within fintech or financial services
Strong analytical, written, and verbal communication skills
Ability to work cross-functionally with Legal, Compliance, Product, Security, and Risk teams
Experience drafting policy documents, incident playbooks, and incident response procedures
Knowledge of regulatory frameworks related to payments, AML/KYC, and data privacy is a plus
Bachelor’s degree; advanced degree or professional certifications a plus

Location and work model

This is a remote-friendly role with preference for candidates in North America. The position is open to remote work and may require periodic travel as needed.

Benefits and compensation

Base compensation ranges from $180,000 to $270,000 per year, depending on location and experience. Block offers competitive benefits and growth opportunities.

Block