Customer Success Advocate - English, Catalan & Spanish bilingual

Role Overview

Block, the company behind Square, is seeking a Customer Success Advocate who is bilingual in English, Catalan, and Spanish to join our Dublin, Ireland team. This on-site role focuses on helping customers succeed with Block's Square platform and delivering exceptional service across multiple language channels.

Responsibilities

• Serve as the first point of contact for customer inquiries via email, chat, and phone.
• Guide customers through onboarding and product adoption to ensure successful outcomes.
• Troubleshoot and resolve issues with urgency, collaborating with cross-functional teams as needed.
• Document customer interactions and contribute to knowledge base improvements.
• Collaborate with Sales, Support, Product, and Engineering to resolve escalations and share feedback for product enhancements.
• Support renewal opportunities and contribute to customer value and retention efforts.

Requirements

• Fluency in English, Catalan, and Spanish.
• Excellent communication, empathy, and problem-solving abilities.
• Ability to work on-site in Dublin, Ireland.
• Experience in customer success, customer support, or SaaS/payments is a plus.
• Proficiency with CRM tools and helpdesk software; strong organizational skills.

Location & Logistics

Dublin, Ireland (on-site).Remote work is not available for this role.

How to Apply

Apply through Block's careers page: Block Careers