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Job Summary

Block is seeking a Customer Service Advocate to join our Melbourne, Australia team. In this on-site, regular full-time role, you will help customers with inquiries and ensure a positive experience with Block's products and services. Education is optional.

Responsibilities

Respond to customer inquiries via phone, email, or chat with professionalism and empathy.
Troubleshoot issues, resolve problems, and guide customers to successful outcomes.
Maintain accurate customer records in our CRM system and update case statuses.
Collaborate with cross-functional teams to resolve complex customer issues.
Contribute to knowledge base and share feedback to improve products and processes.

Qualifications

Strong communication, listening, and problem-solving skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Customer-service orientation with empathy and patience.
Experience with CRM software is a plus; familiarity with Block's products is beneficial.
Willingness to work on-site in Melbourne, Australia.

About Block

Block is a payment and financial services company dedicated to helping individuals and businesses thrive. This opportunity is based in Melbourne with a regular full-time schedule.

Details

Location: Melbourne, Australia
Employment Type: Regular (full-time), on-site
Education: Education optional
Salary: See Pay Ranges in the job posting

Block